Photo identification
Recognition runs on your iPhone. Use a clear, well-lit photo with the animal filling most of the frame, then confirm or correct the suggested species before adding it to your Dex.
Critterdex support
Let's get you
back in the field.
Find quick answers below or email the Critterdex team. Include your iPhone model, iOS version, and a description of what happened, but never send your password.
Quick answers
Common questions.
Critterdex is an evolving field guide. These steps cover the features most likely to need a quick reset or explanation.
Nearby wildlife
Allow location access for automatic nearby results, or search for a city or ZIP code. If a nearby list is temporarily offline, check your connection and try refreshing.
Accounts and sign-in
A field profile is optional. You can use email and password or Sign in with Apple. Capture photos and your personal Dex currently remain on this iPhone.
Training contributions
Photo contributions are off by default. If you opt in, exact-location sharing requires a second, separate choice. Contributions can be reviewed and deleted from Field Profile.
Still need help?
Talk to a person.
Email us with the problem and the steps that led to it. For privacy or account-deletion questions, you can use the same address or read our full policy.
Email Critterdex support